$0.002 equal 0.002 CENTS according to Verizon reps ...

[Bob in a quantum-state-of-faith]

Listen to recording

It is of a very patient customer trying to get the poorly educated Verizon reps to understand simple mathematics.

Verizon's reps seem to think that zero-point-zero-zero-two CENTS is exactly the same as zero-point-zero-zero-two DOLLARS.

It's long, but worth listening to -- the reps inability to comprehend BASIC ARITHMETIC is really, really SAD.